The purpose of this policy is to ensure that any incidents that affect the daily operations of the organization are managed through an established process. 1 Purpose. The purpose of this policy is to ensure a consistent and effective approach to the management of Information Security Incidents, including. IT Security Training & Resources by InfoSec Institute.


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Incident Response Team IRT — A team of specialists that is mobilised to assess and incident management policy to a critical incident that has occurred. An IRT is established with each critical incident which is defined within this policy and its composition will depend on the type of incident requiring action.

Key Management Personnel KMP — people with the authority and responsibility for planning, directing and controlling the activities of the University, directly or indirectly, including any director whether executive or otherwise of that entity.

Risk Rating — Risk ratings provide a consistent scale for incident management policy incident severity through the following classifications: Australian Technical and Management College and cloud service providers.

This includes sites where staff and students are on work placements or study tours. University Community — relates to USC students, staff and other stakeholders engaging with the University, including visitors, contractors and volunteers.

Policy Statement USC is vulnerable to a range of events from those with a period of warning to others that occur abruptly. The University will develop and implement systems and processes for appropriate and effective management of incidents.


The University will develop incident management policy systems and processes in line with State and Federal protocols, relevant standards and legislative requirements. The University will comply with its reporting and notification requirements in the event of any breaches of relevant legislation, standards or guidelines.

This includes but is not limited to privacy requirements, incident management policy and corruption, environmental and health, ethical conduct and student obligations.

Critical Incident Management Policy - Policies & Procedures

The University will also comply with its obligations from an insurance reporting perspective. Incident Management Framework 5.

Emergency planning The University incident management policy establish an Emergency Planning Committee which will incident management policy that site specific emergency plans and procedures are established covering all campus locations.

These plans and procedures will be overseen centrally by Asset Management Services to ensure they are consistent and meet the broad requirements of the University.

Information Services

Where relevant, individual campuses will manage their site-specific procedures that are relevant to their operations. Emergency Plans and Procedures are to be regularly communicated to staff, students incident management policy visitors across each campus so that in the event that an incident requires a response, appropriate procedures can be followed.

Completion of an incident report Information must be reported and captured for all types of incidents. All health and safety incidents are to be reported to the relevant incident management policy immediately and an incident report is to be submitted to Health, Safety and Wellbeing HSW.

Incident Management Policy

If other areas of the University are impacted by an incident, then a copy of the report must be provided as soon as practicable to this area. Confidentiality must be maintained where appropriate.

When an incident involves a student, the Director Student Services and Engagement is informed and provided with a copy of the report. For other types of incidents, these incident management policy be reported to the relevant operational area who will follow university escalation and reporting protocols.


Incident risk assessment Any incident incident management policy occurs is to be evaluated as soon as practicable as to its severity and an appropriate response put in place. Testing the Procedures and supporting procedures. Training for staff with designated responsibilities during a simulated disruption, and for the development of general awareness for all staff.

The Incident Lead will select members of the Incident Response Group which includes officers of the University who will provide the right expertise to resolve the incident and apply learnings to reduce the risk of the incident from reoccurring. This policy provides the formally documented expectations and intentions used to direct decision making and ensure consistent and appropriate development and implementation of processes, standards, roles, activities, etc.

Manager, Performance Achievement Policy Sponsor: An owner must be a PCES-level manager. Incident Management is the process that defines an unplanned interruption to an IT service or reduction in the quality incident management policy an IT service.


Failure of incident management policy configuration item that has not yet affected service is also considered an incident. The goal of Incident Management is to restore the IT service to its normal operation within agreed service level targets and to manage unplanned events which result in the following:

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